A client specializes in retail arbitrage (buying returns and discontinued items from large stores, and then sorting through the trash and selling the treasures). They wanted to know what products they could sell in Fulfilled by Amazon (where Amazon warehouses it and ships it via Prime to its customers). For the returns, they only have Read more about Ship To Amazon?[…]

A client had started his business like most of us, just sending and receiving emails. Then he grew to using a CRM system for support, a different CRM system for live chat, another shopping cart system, and finally an unused email autoresponder service. We were able to take raw database dumps, API calls, and plain Read more about Contact Database Creation[…]

An ecommerce site uses live chat for presales questions. The agents had scripts, but weren’t effectively using them. We developed a scoring system for each chat so they would be able to quickly glance at a transcript and see if it was handled properly. Feedback was immediately given to the agent at the same time Read more about Sales Agent Scoring[…]